tm_ace

Hi @wolf ,

I was wondering if this article helped you: Stop Non-Critical Pop Ups with Trend Micro Mute Mode. 

If not, can you specify the types of notifications you are having?

Hi @fbpierce44 ,
 

Welcome to Trend Micro Home Users Community.

This article might help: 

How to check if Trend Micro is in its latest version on iOS | Trend Micro Help Center

Hi @amerynet ,
 
I marked this comment as private since you included a sensitive information.

If you are still receiving notification emails from the following email addresses, please manually unsubscribe to them.
 
Unsubscribing from Community Topics

1. Visit the Trend Micro Community homepage.
2. Scroll down to Pick a Topic and click View all topics.
3. Choose the topic you want to unfollow.
4. Click the Unfollow button.
 
Unsubscribing from Email
1. Open the email containing the community notification.
2. Scroll down to the bottom of the page.
3. Look for the following sections:
   - To unfollow a specific post, click on click here and then the Unfollow button.
   - To unsubscribe from all community notifications, click on Unsubscribe. (Currently, the Unsubscribe option is undergoing maintenance.)

Oh yes @dmawalker , I definitely agree with you about moving workloads from an old device to a new one.
 
Also, correct. Choosing to upgrade to windows 11 would be great but in terms of your digital security, antivirus software alone is not enough.
 
One must still practice a safe browsing habit. especially nowadays, where threats are no longer "just" about viruses and malwares. we now have cyber crimes, social engineering attacks, not to mention those annoying spam and phishing emails.
 
- Ensure that you maximize your antivirus features and keep them updated.
- Refrain from clicking on ads.
- Refrain from downloading files from the internet unless you can verify that the source is trusted.
- Carefully examine unfamiliar emails by checking for misspellings, sender of the email and their links or attachments. 
- Avoid providing your personal information to the sites you visit.

Those are few, but they help a lot.
 
Be alert and stay vigilant.

Hi @dmawalker ,

Welcome to Trend Micro Online Community.

What you encountered was a fake pop-up warning that usually ends up to Technical Support Scam. In those instances, you will be redirected to another webpage, none of them are real but it will prevent you from controlling your cursor.

Please provide the URL of that fake webpage and the contact number you dialed that connected you to one of their agents trying to scam you.

The reason why it wasn't detected as malicious is because there's nothing wrong with the website and it can't do any harm. the only things that make it dangerous were the fact that it was designed to fool the victims in to believing that the "Warning" was real and IF the victims contacted the number indicated on the page. That's where they start to scam people.

Such threats can be prevented by having the Trend Micro Toolbar, one of the Available features of your Antivirus.
 

One last thing, that's one of the risks of having an outdated operating system. they can't load latest versions of certain software which can result to vulnerability risks.

Hi @holtsean818 ,

Glad that it is now working.

If you need further help, feel free to reach us here.

Thanks a lot.

Hi @holtsean818 ,
 
Welcome to Trend Micro Online Community.
 
For safety measures, let's remove first the computer from the registered devices through the account portal.
Sign in to account.trendmicro.com and remove the computer from the registered devices under Public Wifi Protection.
 
Now perform a system file checker on an elevated command prompt.
Simply run the cmd as an administrator and then enter "sfc /scannow"
 
Please take note of the result of the scan. But, regardless of the result, restart the computer.
 
Lastly, clear and reset the Microsoft Store cache using Win + R > "wsreset.exe" then another restart.
 
See if this sequence will help.
 
Also, it would be best if you take this to our phone support. Having this checked real-time by one of our engineers would be great.

1-800-653-607 | AU | Premium Hotline

Let me know how it goes.

Hi @Patcha ,
 
Welcome to Trend Micro Online Community.
 
You can try this way:

1. Connect the doorbell camera to your home network.
2. Open the Home network security app > dashboard > timeline
3. Look for a notice where a device is trying to connect and grant them the permission.
  
if that didn't showed up, check if Device Approval Feature is turned on.

1. from the Home network security > Menu > settings
2. Under Network and Security > Access Control > New Device Approval and turn it on.
3. Wait for the app scan and detect new devices on your network > tap the notification to review and approve it
4. Follow the on-screen instructions to add it to your network.
 
Let me know if any of these works.
 

By the way, since you have that kind of set up. This might be useful to increase your security: How to protect security cameras with Home Network Security | Trend Micro Help Center

Hi @lcpawn ,

Is everything in order now?

I tried to review the history of the subscription you have, it appears that there's only a slight delay with the update of the expiry date for the subscription that starts with XHMF and ends with 2235.

Nobody from our end corrected this error. so it is most likely a system delay.
We do apologies though. regardless.
 

Is everything settled now?

CIAO @marcellotoscano ,

Benvenuti nella comunità online di Trend Micro.
 
A causa di questo incidente, vorremmo indagare ulteriormente.
 
Contrassegno questo post come privato per garantire la sicurezza e la protezione delle informazioni che potrebbero essere menzionate in questo post.
 
Ho già creato un numero di pratica per te: TM-3766987-M4B6K2
 
Controlla la tua email così possiamo organizzare la questione.