tm_ace

Hi @ezconek ,
 

Welcome to Trend Micro Online Community.

This concern of yours is sensitive, so I am marking your post as private.

I will try to contact you via email, please refer to this case ID: TM-3742017-Z8Q7C7
 

Kindly check your email, it should come under "TM SUPPORT".

Hi @scottf570f0 ,

Welcome to Trend Micro Online Community.

Try to change the scaling of your Mac resolution. follow this:

1. Go to system preferences.

2. Click on Displays.

3. Under Display tab, make sure "Scaled" is selected under resolution.

4. From left to right, choose the first option (Larger Text - More Space).

Let me know if it helps.

Hi @cmiller16 ,
 

Do you mean, that because of the spams, it disabled your outlook app on your PC?

Try restarting the outlook app or the PC first and see if you can open it. if everything seems to be no longer working, perhaps reinstalling would be the best way to do it.

Having spams could mean that your email address has been compromised. They can't be stopped but they can be filtered out. If you are using Outlook 2016 or 2019 the Trend Micro Anti Spam Toolbar could help you.

Otherwise, you need to get rid of them manually.
Check this out, see if this can help you: Proven Ways to Get Rid of Annoying Emails | Trend Micro Help Center

Hi @barnesy ,

Welcome to Trend Micro Online Community.

I want to clarify if you are referring to your phone's Mobile Security with the feature of Lost Device Protection that accidentally locked your phone.?

If so, you might want to check this article:
How to unlock mobile device Trend Micro locked
 
Hope that helps. Let us know.

Hi @kotilainenseppo ,

Welcome to Trend Micro Online Community.

It's good to know that you like the Antivirus+ Security and regarding the Changelog for build 17.8.1208. This was released primarily for the enhancement of Trend Companion.

It is a new feature of the software which is an AI-powered assistant designed to provide answers to the user's product related questions.

However, at the moment, it is only available for US and AU region. 

Users that are not from the regions mentioned above will be able to install the 17.8.1208 build but Trend Companion will not appear.

To know more about the Trend Companion, you can check it here:

What You Need To Know About Trend Companion

Well, I fell for that joke didn't I? lol.

I literally took it as it is. having "twists" would be taken as a mistake. my bad.

Any way, let's agree to disagree. Glad I was able to have this conversation with you @claudiubotezatu .

I'm sorry @claudiubotezatu if it led us this way.
 
I thought the both of us are having a healthy conversation.
 
If ever the terminologies I used were anything offensive. I deeply apologize.

Yes, that's a very good point @claudiubotezatu . that's how almost, or perhaps all of them defines it.

But I am in no position to confirm that this is our mistake. just because TM devs decided to make a "twist" and is different doesn't mean it's a mistake,  right?

It's been that way for many many years now. it shows the date where the components was "released" in the user's devices.

Hi @davevt31 ,

Yup, I understand as a support. As I stated from a comment on this post, the concern has been noted.

The devs will look into this but I won't be able to guarantee. as mentioned, they have their reasons why they chose these terminologies.

@claudiubotezatu 
 
"Or another reason is not to have the users concerned when they see something released 6 months ago..."

You can take it that way. But again, going back to what you pointed out.

"Released Date" will show the date it got installed. In other words, users will be looking at the date those components were "Released" in their devices.

Also, is it possible to see a screenshot of the "About the software" page and top-to-bottom component details page of the laptop you mentioned?

I'm just curious and want to see them for myself.

You can send it here, just blur out the serial number and SPN GUID.
Or I can create a case for you so that you can send it to us via email.