tm_ace

Hi @claudiubotezatu ,
 
Thanks for pointing this out.
 
The UI terminologies of the software has been that way for a long time and the developers have a reason why they chose those terminologies. but we'll take note of your concern.
 
One reason why the "Release Date" shows the date where the components were updated/installed instead of when the components were actually released was for the user if ever they wish to monitor these information.
 
In this way, they can track when did they had a successful update and which components were included on the update.

Hi @serviceorder ,

Welcome to Trend Micro Online Community.
 
The error message could also be caused by file system errors or ownerships. Let's try to isolate the issue further.
 
Try disabling the antivirus temporarily and see if the issue persists.
 
To do that, search for "Trend Micro Diagnostic Tool Kit" app > Uninstall tab > Stop all components. You will know that the trend micro is no longer active once the system tray no longer displays the little Trend Micro icon.
 
Once confirmed, plug back in your USB drive and see if restriction persists.
 
Let us know how it goes.

To reactive the antivirus, simply launch the app once more or go back to the diagnostic tool kit > uninstall tab > start all components

Hi @Anime_007 ,
 
Thanks a lot for providing this useful suggestion.
 
@helen , I would personally recommend this option as well.
 
This is so we can have one of our support engineers assist you real-time, discuss and provide all possible offers, and ensure that setting up the Password Manager to your spouse's account goes smoothly.
 
Reach our chat support through here. 

Hi @tonycolvin59 ,
 
Welcome to Trend Micro Online Community.
 
There is no other way to use the Secure Erase feature.
 
You really have to do it by right clicking on the file that you want to delete and then select Secure Erase.

Hi @claudiubotezatu 

The "DEDICATED INSTALLER" (C:\Program Files\Trend Micro\Titanium\Remove.exe) is a component of the Trend Micro Diagnostic Tool kit. a support tool that allows you to perform other functions such as:

• log collection
• stopping/starting the Trend Micro components
• disabling certain features/modules
• information about the software like version, SPUIN GUID, etc.    

As for the "DEDICATED UNINSTALL TOOL" (C:\Program Files\Trend Micro\Titanium\SupportTool.exe) is the Trend Micro Diagnostic Tool Kit itself.

Remove.exe is a command-line tool that helps remove the software from the computer.

Now, this was programmed to get rid of the Trend Micro folders and related files on specific file paths including registry paths.

But in some occasions, automatic deletion of a folder/file may fail due to administrative privileges of the profile, file currently being used by a program, or something else.

This is why in some cases, manual deletion of these files and registry paths are required just so the user can perform and meet the conditions needed to delete them.

Manually checking those paths can also be optionally performed after using the Diagnostic Tool Kit to ensure that the computer has been freed of any possible Trend Micro remnants.

I hope this explanation is clear enough, avoiding any impression of a boilerplate answer.

Hi @blb8351 ,
 
Welcome to Trend Micro Online Community.
 
Please ensure that the application you are trying to use is added under Pay Guard Mobile.
 
To do that:
 
1. Open the Trend Micro Mobile Security application.
2. Tap on Pay Guard Mobile.

under "Apps", double check if the app that you are using for your finances have been added.

Let me know if it worked.
 
If it wasn't able to fix it, please do a scan and prepare a screenshot of the result.
If you are encountering an error message, might as well take a screenshot of it too so we can have a look.

Hi @gilliantrin ,

Welcome to Trend Micro Online Community.

Allow me to explain.

Trend Micro offers various protection subscription and bundles from which the users can choose from depending on their digital protection needs.

In Asia Pacific Regions, the primary subscription and bundles available are:

• Maximum Security - A multi-platform antivirus protection that can cover only 1 device.
  • Mobile devices can be installed with Trend Micro Mobile Security (for Android or for iOS)
  • Windows computers can be installed with Trend Micro Maximum Security 
  • Mac computers can be installed with Trend Micro Antivirus for Mac
• Device Security Basic - A bundle that can protect up to 6 devices. inclusions are the same with Maximum Security subscription.
• Device Security Pro - A bundle that can protect up to 10 devices with the inclusion of a VPN.
  • Trend Micro Public Wifi Protection, supported in Mac, Windows, Android and iOS. suitable for devices who frequently connect in public places.

The rest are Device Security Advance and Device Security Ultimate. both can cover up to 10 devices but with another product inclusions.
 
You can check them out and compare through our official online store: Official Trend Micro Online Store - Australia

I hope this helps clarify about our products and available subscription.
May I ask where were you able to see the advertisement and if possible, your bad experience to the point that it is misleading and false advertisement?

Perhaps we can help further.

Hi @rickmen 
 
No we haven't done anything backend that is related to the issue being encountered in this post.
  
The hotfix mentioned will be integrated in the next update.
  
Although there has been no signs for the last 4 days now, which is good. Please keep on observing the behavior for a few more days and use the hotfix if it reoccurred.
  
Let us know of the results.
 

Hi @giguerejeanmarc 

How are things going?

By the way, a hotfix has been released now. you can use this Hotfix or stay with the current configuration that we did on your computer. that's fine.
 

Just to give you a heads-up, it will be integrated to the next upcoming update so this will be resolved for good.

Thanks for your coordination with us. Really appreciate it.