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Hi @davejean ,

There is an option to turn off the automatic renewal on the shopping cart in your region. Here are the steps:

1. Click on the Auto-Renewal ON button under the product name on the shopping cart.
2. At the bottom part of the pop-up, tick the circle for Off Month Subscription - .
3. Click the Update button to save changes.

If by chance the automatic renewal is enabled after your purchase, you may refer here.

Hope this helps.

Hi @cywarner ,

Welcome to Trend Micro Home Users Community.

Can you send us a screenshot of the error message that you have encountered?

Hi @janelletb1 ,

Welcome to Trend Micro Home Users Community.

anz@edmapac.trendmicro.com is a legitimate email address of Trend Micro. Through this email you may receive online renewal notifications and important reminders from our sales or marketing teams.

Thank you.

Hi @adgx3 ,

Thank you for exploring that option. It's good to hear that it's up and running correctly now.

Don't hesitate to reach us back should there be an assistance needed.

Thank you.

Hi @dblackwi ,

Welcome to Trend Micro Community!

You can find your Trend Micro Account information by signing in here.

Hope this helps.

Hi @mrg55 ,

While Trend Micro 17.7.1979 still works with Windows 7, the latest version 17.8.1192 will only be available for some editions of Windows 10 and Windows 11. The end of support day for Windows 7 was on January 14, 2020 and after this date, we can only provide limited technical support for issues encountered on Windows 7. Windows 7 users can still visit our Support Website for technical solutions or can consider upgrading to the latest operating system to stay protected.

To know more about Windows 7 EOS, kindly refer to this link: Trend Micro End of Support Advisory for Windows 7 | Trend Micro Help Center