tm_z

Благодарим вас за эти дополнительные сведения, @myacountdostup .

Возможно, ваше продление не полностью отразилось на вашем мобильном телефоне. Нам удалось исправить дату истечения срока действия вашего бэкэнда Trend Micro Mobile Security, чтобы он сохранил вашу защиту включенной для вашего мобильного устройства.

1. Если он все еще отключает защиту, выполните следующие действия:
   На вашем телефоне Android откройте приложение Mobile Security.
2. Нажмите значок меню (3 точки) в правом верхнем углу, затем выберите «Настройки».
3. Нажмите «Учетная запись Trend Micro», затем нажмите «Контроль учетных записей».
4. Нажмите «Выйти».
5. После этого снова войдите в ту же учетную запись, чтобы повторно активировать подписку Mobile Security.

Сообщите нам, как все прошло.

Hi @davevt31 ,

Thank you for sharing your insights and assisting we really appreciate your assistance with the concern.

Hi @mom3034 ,

Welcome to Trend Micro Home Users Community!

Kindly refer to these Simple Ways to Open Trend Micro on Windows | Trend Micro Help Center.

Should you need to install the Trend Micro on your computer, you may refer to this link. 

Hope this helps.

Hi @tladybetty1 ,

We're sorry to hear about this inconvenience.

Hope we can get more information about your concern so that we can better assist you.

Thank you.

Hi @claudiubotezatu ,

Trend Micro leverages on the Web Threat Protection result to identify the URL/Website risk by sending it to the Web Reputation Service backend and take action based on the returned score of the URL.

"Dangerous Page" means Trend Micro detected and blocked a dangerous webpage in a website that you are trying to visit. While "49", by default, is the returned score for dangerous webpages.

Lower score means higher risk; score < 50 is malicious and score > 80 is safe.

Hope this helps.

Hello @afinity2 ,

Welcome to Trend Micro Home Users Community!

Kindly refer to this link to uninstall the free trial subscription of Trend Micro off of your desktop.

Hope this helps.

Hi @gearymorrill ,

Welcome to Trend Micro Home Users Community!

Apologies for not being able to access your Trend Micro Password Manager. I have fixed it backend so it will expire together with your Trend Micro Maximum Security.

Looking forward for your confirmation if it's now accessible on your end.

Hope this helps.

Hi @sheriefmansi ,

Welcome to Trend Micro Home Users Community!

Trend Micro Ultimate Security from Best Buy is indeed bundled with VPN and is called Trend Micro VPN Proxy One Pro.

If the subscription is with the 30-day free trial, then you may follow the activation steps here.

Hope this helps.

Hi @claudiubotezatu ,

Apologies for the inconvenience. When you want to close Trend Micro from the system tray or disable its protection, it might seem like the same thing, but they're actually different:

1. Exiting Trend Micro from the system tray: You don't need the main console password for this. It's designed this way to make it easier for people who use the program a lot. You can quickly access it without having to type in the password every time, which makes things faster and more convenient.

2. Disabling Trend Micro protection for Windows: This does require a password. It's an extra layer of security to stop anyone unauthorized from messing with the program's settings. This helps keep your cybersecurity protection strong and reliable.

Moreover, if you've already set up a main console password to stop unauthorized changes, you'll need to enter that password when you're exiting from the system tray.

Hope this helps.

Hi @Anime_007 ,

Thank you for sharing this information.

While Trend Micro Password Manager can be used for multiple devices, we encourage users to only employ it for personal use to prevent sharing account information, including passwords, to another individual.

Thank you.

Hi @woodsro0 ,

Let us know if the same issue will recur after you clean reinstall your Trend Micro Security. Here's how:

1. Uninstall Trend Micro Security using Diagnostic Toolkit.
2. Once uninstalled, delete temporary files in your Windows PC. 
3. Delete Trend Micro files from the following locations:
   • C:\ProgramData\Trend Micro
   • C:\Program Files\Trend Micro
   • C:\Program Files (x86) \Trend Micro
   • C:\Users\[User Name]\AppData\Local
   • C:\Users\[User Name]\AppData\Local Low
   • C:\Users\[User Name]\AppData\Roaming
4. Also, delete Registry items Trend Micro created:

   BEFORE YOU PROCEED: Make sure to back up the registry before deleting these items.

   • HKEY_CURRENT_USER\Software\Trend Micro
   • HKEY_LOCAL_MACHINE\SOFTWARE\Trend Micro
   • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Trend Micro
5. Restart your computer then reinstall Trend Micro Security by following the steps here.