tm_klariz

@johnhlavender​ 

Kindly ensure that Trend Micro Password Manager is updated to the latest version. You may download the latest version by clicking here.

Should the issue persists after updating to the latest version, you may follow the steps on the link provided below.

Trend Micro Pay Guard Keeps Opening New Tabs

Hope this helps.

@Anime_007​ Certainly. We understand your concern and eagerness for an update. We'll provide you with the latest information as soon as possible. Thank you for your patience.

@hvlewis​

Can you try to do a clean uninstall and reinstallation for the Antivirus One. Please follow the steps below:

1. Force Quit Safari to stop running Antivirus One extension on the browser.
   
   
2. Quit the Antivirus app:
   1. Quit Antivirus One process by right-clicking the icon in the menu bar at the top and choosing Quit.
      
3. Open Finder and go to the Applications Folder. Move Antivirus One to Trash.
   
   
4. Check for other Antivirus One files or their remnants and delete if there are still any.
   1. Click Go on the Menu Bar, then choose Go to Folder.
   2. Type ~/Library/containers, then click Go.
      • Find and delete these folders:
        • com.trendmicro.DrSafety
        • com.trendmicro.DrSafety.ToolbarSafariExtension
          
5. Empty Trash.
6. Restart the computer.
7. Reinstall Antivirus One from the App Store and make sure the same Apple ID used for the purchase is signed in.

Let me know if this works.

@davevt31​ Thanks for helping out.

@judywatsonn We sincerely appreciate your enthusiasm and interest with our program. Our colleagues from the Corporate Department are the best people to handle this kind of concern. You may get their contact information by clicking here.

Hope this helps.

@claudiubotezatu​,

We understand your concern about the lack of information regarding updates about the beta testing process. It's important for our members to stay informed about developments, especially those who continuously help in testing our products.

We will relay your feedback to the appropriate team to ensure that communication regarding beta testing and other important updates is more timely and transparent in the future. Thank you for bringing this to our attention.

@Anime_007​,

We genuinely appreciate your interest in enhancing our product. We understand the value that this enhancement could bring to our users. Unfortunately, this option is available on our mobile versions only. I'm afraid the requested option for other platform is not feasible at this time.

As mentioned on the previous comments, you might want to check the Trend Micro ID Protection. To know more about this product, you may click here.

Hope this helps.

Hi @giguerejeanmarc,

Thank you for sharing your experience here in our community. Kindly ensure that you have the latest version installed on your machine. 

To check if your Trend Micro program is updated, you may follow the steps on the article below:

Check Trend Micro program version on Windows

Let me know how it goes. 

@dannyleeuk​,

I understand your frustration and we do apologize if we fell short of your expectations.

We would like you to know that we value your feedback. However, it is essential to remember that software development can be a complex and challenging process. Operating systems like macOS often introduce significant changes with each new version, and security software providers must thoroughly test and adapt their products to ensure compatibility and effectiveness.

Rest assured, we are committed in improving our service to the best of our abilities.

@dannyleeuk @stevo_lux,

We sincerely apologize for any inconvenience this compatibility issue may have caused you. Mac OS Sonoma introduced several significant changes, which require us to make extensive adjustments to ensure our application runs smoothly. Our development team is actively working on this. 

I'm afraid we don't have an exact date for the release yet. Rest assured, we'll keep you posted as soon as the compatible version becomes available.

We appreciate your patience as we work to provide a seamless experience. We value your feedback and we're committed to ensuring that you have a positive experience with our application.

Hi Trend Micro Users Community!

Thank you for your patience and understanding with regards to this concern.

We're glad to inform you that Trend Micro has already released program updates to resolve this issue. If you see a Restart Required pop-up from Trend Micro, click Restart Now to install the updates.

You can also download the update manually by following the steps from the article provided below:

Trend Micro Pay Guard opens unlisted websites

Should you still encounter any issues after the update, please let us know.

Regards,
tm_klariz