tm_vince

Hi @lourosati ,

We are already addressing the issue, we will provide an update once a permananent solution is available. To everyone that is affected by this issue , we thank you for your patience.

Hi @mrayward ,

Since the aforementioned troubleshooting steps that we provided didn't work , you can then proceed in reinstalling the Trend Micro Antivirus app.

You can refer to the link below in using our tool to do the clean uninstallation:

https://helpcenter.trendmicro.com/en-us/article/tmka-18603

After restarting , you can proceed to downloading the installer on the link provided:

https://helpcenter.trendmicro.com/en-us/resources/

After installing again, check the version if 17.8.1121, replicate the issue by opening affected applications/browser, check if improved (Please take note in the PERTS if there's improvement)

After the update to 17.8.1145, check again if the same issue will persist

Let me know if it helps!

Hi @giguerejeanmarc ,

Since the aforementioned troubleshooting steps that we provided didn't work , you can then proceed in reinstalling the Trend Micro Antivirus app.

You can refer to the link below in using our tool to do the clean uninstallation:

https://helpcenter.trendmicro.com/en-us/article/tmka-18603

After restarting , you can proceed to downloading the installer on the link provided:

https://helpcenter.trendmicro.com/en-us/resources/

After installing again, check the version if 17.8.1121, replicate the issue by opening affected applications/browser, check if improved.

After the update to 17.8.1145, check again if the same issue will persist.

Let me know if it helps!

Hi @rickmen and @maidment ,

We are already aware of the issue and currently the logs that has been collected are being examined back end. We will provide an update once the fix is available.

While we are investigating ; you can try the following Troubleshooting steps below and see if it works for you:

Perform ChckDsk :
1. Open the Command Prompt by typing cmd into the desktop search field
2. Select Run as administrator.
3. Type the command chkdsk C: /f

4. Restart the device and see if the issue still persists.

Run SFC Scan
1. Open the Command Prompt by typing cmd into the desktop search field
2. Select Run as administrator.
3. Type the command: sfc /scannow
4. Restart the device and see if the issue still persists.

Let us know if any of these works.

Hi @scott_lewins ,

Thank you for sharing what worked for you. 
There is multiple reasons why a PC can be slow, maybe this worked for you and it does differ with each devices. So currently we are investigating our application to identify what is causing the issue for most of the users.

Again we appreciate your insights about this matter.

Hi @giguerejeanmarc​ , 

We are already aware of the issue and currently the logs that has been collected are being examined back end. We will provide an update once the fix is available.

Thank you for your patience!

Hi @jake ,

To complete the information we ask above, you can check your PC specifications via following the steps below:

1. Click the Windows icon in the lower-left. Then, click Settings (the gear icon).
2. Click System.
3. Now click About. It's on the left-side navigation and you may have to scroll.
4. An information screen will display letting you review your computer specs.
   
   If you want to troubleshoot the issue you can try to perform the steps below and see if the issue still persists :
   
    Restart Trend Micro Components 
   1. Open Diagnostic Toolkit
   2. Click (C) Uninstall Tab and Click Stop Components
   3. On Step 2 Click Delete Now to delete security update files
   4. On Step 3 Click Delete Now to delete Trend Micro Proxy files
   5. Click Start Components and monitor the issue for around 10-15 mins

Let me know if you have any questions.

Hi @sattlerpantha ,

We will further investigate first and gather the necessary details so that we can pinpoint the cause of the issue. We apologize for the inconvenience , and thank you for your great patience.