tm_vince

Hi @admin432e79,

Could you please check within your trend micro account if the security reports are enabled for the devices that do not receive monthly security reports? To do that you can follow the steps indicated on this link: https://helpcenter.trendmicro.com/en-us/article/tmka-10567.

Check if the security reports is enabled:

Let me know if you have any questions.

Hi @mrpeterjohnston,

If you want to disable the Trend Micro Antivirus , you can use our Trend Micro Diagnostic toolkit to stop all the components and disable the app. You can refer to this link and look for the steps on how to do it: How to Temporarily Disable Trend Micro Protection on Windows | Trend Micro Help Center

Let me know if you have questions.

Hi @shah ,

Welcome to Trend Micro Home Users Community!

Unfortunately I could not answer your inquiry about this product as we are only trained for Trend Micro Home Products. If you need further assistance about this, you can contact our hotline for our corporate products. Here is the hotline for United Kingdom: 08082389530. 

You can also refer to this link to check our other hotlines for different regions:
https://success.trendmicro.com/dcx/s/contactus?language=en_US

Let me know if you have questions.

Hi @woodsro0 ,

Welcome to Trend Micro Home Users Community!

Kindly try to check if your Wi-Fi connection is set as metered connection, if yes kindly turn it off.

To turn off metered connection

1. Wi-Fi: In Settings, select Network & internet > Wi-Fi > the Wi-Fi network you’re connected to, then turn off Metered connection.
2. Ethernet: In Settings, select Network & internet > Ethernet > the network you’re connected to, then turn off Metered connection

3. Cellular: In Settings, select Network & internet> Cellular, then turn off Metered connection.

Let me know if you have questions.

Hi @icewing726 ,

Welcome to Trend Micro Home Users Community!

Kindly check the apps installed on your device and uninstall any apps that you do not use.

You can also try the steps below :

Check for host file unwanted lines (C: Drive>System32 folder>Host file)
Check under Browser properties in Target for any unwanted lines 
Create new profile and reset settings, clear cache , cookies and browsing history

Let me know if you have any questions.

Hi @bubandskip ,

We are already aware of this issue and is currently working on the resolution. Rest assured that we will be sending you an update for the next course of action.

For the mean time you can try the steps indicated on this article by clicking the link below:

Not Receiving Trend Micro 2-Factor Authentication Codes via Text Message | Trend Micro Help Center

Let me know if you have questions.

Hi @claudiubotezatu ,

May I know if the Date and time is set as automatic? Or you manually adjusted it while performing Trend Micro Security update? I tried and was able to replicate the said issue on our end, by Opening the Trend Micro Antivirus and trying to do a manual update, after that I manually changed the time of my PC and initiated manual update again , which then showed the same time prior manually changing my device time. If that will be the case, you can try close the Trend Micro Antivirus app first and reopen it again and then perform the manual update and it should adjust the time same as with your PC.

Let me know if this helps.

Hi @opelu1 ,

Thank you for informing us about this, have you already installed the latest version of your Trend Micro Mobile Security app ? 

Refer to this link to get the latest update:
https://helpcenter.trendmicro.com/en-us/article/tmka-14428

Let me know if it works.

Hi @grisu70 ,

We thank you for your contributions in the past with regards to testing our products. Currently, the beta testing program is closed. We will provide an update if it will be available in the future.

Hi @rickmen ,

We cannot provide a timeframe for when will the fix be available, but rest assured that we are doing our best so that we can provide a permanent fix for everyone. We will provide the fix as soon as it is available.