tm_chard

@Anime_007 

Yes, if the credentials are being copied from Password Manager, they are protected.

Hi @charlotte_wolter 

Can you please provide the exact URL link of the page so we can check as well. At the same time, you could also file for a reclassification.

You can go to https://global.sitesafety.trendmicro.com/ and search the URL once the results are shown, you will have an option to reclassify the site.

 Hope this helps!

Hi @bennetap 

At the moment Trend Micro only detects saved password on our supported browsers which are Chrome, Edge and Firefox but nothing more specific.

If you're getting the notification, it's normally on your default browser but I would suggest checking the other supported browsers if you used them.

@mrpeterjohnston 

I get what you're saying that when the password is not set yet you can exit Trend Micro without the enable password prompt whereas disabling protection against viruses and spyware has that specific prompt. We'll clarify why that is but for now this is the current process if you want to specifically disable the Protection against viruses and spyware.

@claudiubotezatu 

There might be a misunderstanding with what @tm_ash said. What he meant by "Closing the app doesn't stop the protection" is simply closing the console, that's why he followed his statement with "But if you disable it, your computer is left unprotected and could be at risk" which is exiting the program.

@woodsro0 

The version 17.8.1192 that your Trend Micro has is the latest component version.

Can you clarify again why you mentioned that the Trend Micro program is not automatically updating, did you get a notification that the program is out of date?

Hi @aimeepaige18 

Thank you for the information.

Can you also provide the Trend Micro Mobile Security version.

How to check if Trend Micro is in its latest version on iOS | Trend Micro Help Center

Hi @wjsolomon01 

Can you try the steps on How to activate Mobile Security for Android | Trend Micro Help Center to try and activate Trend Micro Mobile Security using your Trend Micro account.

If you are still encountering the issue, please help attached a screen shot of the error message you are getting.

Thank you!

@claudiubotezatu,

I also tried to replicate the issue on my machine using the same time and date settings you gave but the last update time matches the time of the computer. I also tried changing the time zone and the last update information still matches the computer time.

I remember before on another post, you mentioned some changes you made on the registry, are these changes still in effect?

Hi @Anime_007,

To better assist you further about your concern, do you mind providing us with the following information.

Mobile Security version:

Pattern version:

Thank you!

@blb8351,

We're glad to hear that the issue has been resolved.