tm_karl

Hi @janelletb1,

Welcome to Trend Micro Home Users Community.

anz@edmapac.trendmicro.com is a legitimate email address of Trend Micro. This email usually sends online renewal email notification and sales or marketing notifications.

Thank you.

Hi @gertrudgevers,

Welcome to Trend Micro Home Users Community.

We sincerely apologize for any inconvenience you experienced.

We understand that you sought assistance from Apple to address the issue, and we want to clarify that our team had already released a new version of Trend Micro Mobile Security for iOS: 11.2.1071. This update solves the problem from the previous version (11.2.1070) and reverts the changes made to Web Guard.

It's regrettable that this information wasn't communicated to you sooner, we regret any additional expense you may have incurred and any inconvenience this situation may have caused you.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

Hi @woodsro0,

Trend Micro Security checks for scheduled updates every 3 Hours. 

You may also check this article: What updating your Trend Micro program means | Trend Micro Help Center

Can you provide the version of your Trend Micro Security before triggering the manual update and the version after the manual update?

Thank you.

Hi @margren,

Welcome to Trend Micro Home Users Community!

With Trend Micro Mobile Security for Android's Pay Guard, you can boost the security of your online transactions. Set it up and enable it to get extra security.

For more information, you may check the article below.

How Trend Micro Secures Your Digital Payments on Android via Pay Guard Mobile | Trend Micro Help Center

Hallo @guhrkevin,
 
Willkommen in der Trend Micro Home-Benutzer-Community!
 
Wir haben dies auf unserer Seite reproduziert und die Website „xhamster.com“ wird von Mobile Security blockiert.

Stellen Sie sicher, dass die Kindersicherungsfunktion ordnungsgemäß eingerichtet ist. Die Einrichtungsanleitung finden Sie in diesem Artikel.
How to set up Trend Micro Parental Controls on Android | Trend Micro Help Center
 
Die in der Google-Suche angezeigten Pornobilder oder Miniaturansichten können nicht durch die Kindersicherung von Mobile Security blockiert werden. Hierbei handelt es sich um eine Funktionseinschränkung, da die Vorschaubilder/Miniaturansichten eines bestimmten gesuchten Elements von der sicheren Suchfunktion der Suchmaschine abgedeckt werden.

Danke schön.

Hi @franks440dart,

Welcome to Trend Micro Home Users Community!

The naming of the System's Tuner feature of Mobile Security is now updated.

• App Freeze for devices that is on Android 14. (left image)
• App Stop for devices that is on Android 13 and below. (right image)

Hope this helps!

Hi @johnn,

Our team is actively addressing this issue. We're working diligently and will keep you posted on our progress.

Thank you for your patience.

Hi @jake,

Welcome to Trend Micro Home Users Community!

To know more about this matter, are you experiencing extended loading times when opening specific applications? If yes, what are these applications?

Also, did you notice high CPU usage for the affected applications or browsers while Trend Micro was running?

Furthermore, when Trend Micro is enabled on your device, we'd appreciate it if you could provide the following information:

CPU Usage:
Device Memory (RAM):
Disk Usage:

Please provide the current version of your Trend Micro program as well.

Thank you!