tm_joyce

Hi @lielm75068,

Welcome to Trend Micro Home Users Community!

I'm sorry that this happened. 

Please be guided that Mobile Security's Web Guard and VPN app uses a local Virtual Private Network, or VPN on your device. With this, they are complicating to each other and will causes some performance issue. 

It is based to use one at a time. 

Hope this helps.

Hi @wiggettchris25,

Welcome to Trend Micro Home Users Community!

We understand your worry for the safety of your emails. Trend Micro is using AI technology to identify the topic and to understand the intention of the scam email/text and warns you against it upon discovery.

To learn more, you may check this links: 

• For the computer: Secure Your Gmail, Yahoo, and Outlook Mail with Email Defender
• For iOS: How to use Trend Micro Fraud Buster on iPhone or iPad
• For Android: How to Protect Against Phishing Links in Text Messages on Android

Hope this helps.

Hi @rsomwung,

Welcome to Trend Micro Home Users Community!

Thank you for sharing your feature request. 

We want to assure you that we have received your request, and we will relay this information to our developers. While we can't make any promises at this stage, please rest assured that we take all user feedback seriously. We will carefully consider your suggestion and assess its feasibility within our development roadmap.

Thank you. 

Hi @vojanik, 

Welcome to Trend Micro Home Users Community!

I'm sorry that this happened and for us to further investigate this, please the following information: 

•  Android version: 
• Device's country:
• Google Play country:

Please be guided that due to support limitations, Android Go and Android One OS are not yet supported.

Looking forward to your response.

Привет @myacountdostup,

Добро пожаловать в сообщество домашних пользователей Trend Micro!

Нам жаль это слышать. Чтобы мы могли помочь в этом, пожалуйста, предоставьте следующую информацию:

• Версия Android/версия iOS:
• версия мобильной безопасности:
• энергосбережение включено?
• когда это начало происходить?

С нетерпением ждем вашего ответа.

Hi @keithhindley99,

Welcome to Trend Micro Home Users Community!

To transfer the license to your new computer, you may follow this instruction: 

1. Go to the Trend Micro Account portal by visiting https://account.trendmicro.com/.
2. Type your email address and password, then click Sign In.
   If you set up Two-Factor Authentication, you will need to type in the verification code sent to your preferred method (Authenticator App, Email or Text).
3. Remove protection to an old device:
   1. Click the Licenses tab, then look for your ongoing subscription.
   2. Click Manage Device +, then hover to the device you want to remove protection.
   3. Click the X icon on the upper right corner of the device.

      Note: Before deleting protection, check the computer (Windows, Mac) or mobile device (Android, iPhone or iPad) name to prevent accidental removal on the devices you currently use.

   4. Click Yes to confirm.

Once you have removed the old device on your account. you may download the installer and proceed with adding your new device:

1. Click the Download tab, then click the Download on your ongoing subscription.
   You can also click the Check Setup Guide link for more detailed steps on how to install the program.
2. Follow the instructions to complete the installation.

To learn more, you may visit this link.

Hope this helps. 

Hi @kamifathi08,

Welcome to Trend Micro Home Users Community!

We would love to help but could you provide more information about your concern? ​ 

Looking forward to your response. 

Hi @mrpeterjohnston and @claudiubotezatu​,

We understand your sentiments and feedback. While we may not be able to implement every suggestion, please know that your input remains invaluable to us as we strive for continuous improvement.

Hi @claudiubotezatu​, 

I'm sorry it took long to response. 

We tried to replicate your concern with multiple devices, but we are unable to have the same result. 

May we know if you do have the latest version and if you are still experiencing the same concern after it is updated? Also, could you provide the version number of your program? 

Looking forward to your response. 

Hi @hamzawahab2000,

Welcome to Trend Micro Home Users Community!

It seems that your concern is for our Corporate Department. You may post here so that our corporate support able to help you. 

Hope this helps!