tm_helen

Hi @chubss_2000,

Welcome to Trend Micro Community!

Could you please specify which Trend Micro program you renewed? You can locate this information in the Order Confirmation email that was sent to you following your purchase. Alternatively, you may provide us with the Order number so we can assist you in identifying the renewed program.

Hi @frankweir85,

This poll has already ended. If you need support, there are various channels available, including our portal at https://helpcenter.trendmicro.com. Additionally, you can utilize the Trend Companion pop-up for assistance.

Molo @SinekhayaBrian, 

Imibuliso kwi-Trend Micro Community, kwaye siyalibulela igalelo lakho.

Hi @aimeepaige18 

Kindly check this link for any updates that will be announce regarding this issue.

Thank you.

Hi @aimeepaige18​ ,

Try to do it this way (not in phones/tablet settings).

1. Tap the Mobile Security app.
2. Tap Web Guard.
3. Then tap Turn off button to disable Web Guard.

Hi @debylan2010 

We regret to learn about your frustrations. We're here to assist you. 

Please check this link.

‎Get Started! | Trend Micro Home Users Community

Hi @escapedayspa1 

We apologize for any inconvenience this may have caused. We are currently investigating this concern and will need the following information. We will notify you as soon as an update is ready.

For the meantime, please turn off Web Guard so you can access the internet.

Regards,

Merhaba @pehlivanilke44 ,

Hata mesajı da dahil olmak üzere tam sorunu belirtebilir misiniz? Mesaj İngilizce değilse, çevrilmesi biraz zor olsa da bir ekran görüntüsü de yardımcı olabilir.

Teşekkürler.

Hi @aimeepaige18 @julzmurray88 

Please avoid uninstalling the entire app, as it offers protection. Instead, kindly disable Web Guard temporarily while we investigate the issue. We'll keep you updated as we make progress.

Hi @lbutterfly 

Welcome to Trend Micro Community!

Your refund request was submitted on April 10. However, we discovered a dispute, causing the delay in processing. For more information about the dispute, please click here.

To proceed further, please provide us with a confirmation letter from PayPal indicating that the dispute has been resolved and closed.