tm_mhir

TEST CONTENT

"

Hi, Trend Micro Community!

As we move out of our community platform on August 15, 2024, we want to inform you about certain restrictions that will be in place during and after the migration process. These restrictions are necessary to ensure a smooth transition and maintain the security and integrity of our community.

 

 

What’s Happening?

We are currently in the process of migrating our Community Circle to a new system. This migration is intended to enhance your experience and provide you with a more streamlined and user-friendly platform.

 

Know more about the migration here: 

[Announcement] Upcoming Migration of Trend Micro Community

 

Please note that there will be certain restrictions in place when we deploy the new Community Circle on August 15, 2024, and until the system migration is fully complete. These restrictions are necessary to ensure a smooth transition and maintain the security and integrity of the platform.

 

What Restrictions Will We Experience?

During the transition period to the new system, new posts, comments, and replies by users to this community will be restricted.

 

If you have any questions or concerns about our products, we ask that you use other contact points outside of the community.

 

Cases That Are Under Investigation

Due to the upcoming restrictions, we won't be able to address your concerns through the Community Circle.

We genuinely care about your experience and want to be there for you every step of the way during the migration phase of our Community. Please don't hesitate to reach out to our dedicated support team through here: Contact Support. We are here to listen, understand, and provide the assistance you need. Your satisfaction is our top priority, and we are grateful for the opportunity to help you.

 

Update Your Link!

As part of the system transition, we want to inform you that the URL for the community circle will change. After the migration is complete, any community links you access will be automatically redirected to the new platform.

 

To ensure a seamless experience, we recommend updating the community URL saved in your browser's ""Favorites"" or similar. This will help you avoid any potential inconvenience.

 

Please note that the specific date and time of the system migration, as well as the new URL, will be announced at a later date. We apologise for any inconvenience caused and appreciate your understanding during this transition period. We are excited to welcome you to our new community!

 

We look forward to your continued patronage of the new Trend Micro customer community.

"

"

Hello Trend Micro Community,

 

We want to keep you informed about some important changes coming to our Community. We are migrating to a new system to enhance your experience and make our community space more focused on efficient interactions and solution sharing. Here’s what you need to know:

 

System Migration Overview

 

• New Community URL: We will be moving to a new URL. The specific details about the migration timing and the new URL will be shared in a forthcoming announcement.
• Profile Information Transfer: While your Account Name and Bio will be transferred to the new system, please note that some elements like profile pictures, badges, points/rank titles, and follow/follower information will not be carried over. We recommend saving any information you wish to keep before the migration.

Simplified Community Features

 

In our new Community, some features from the current system may not be available as we aim to streamline the experience, focusing more on user interactions and the sharing of solutions. This simplification will help us build a more user-friendly and engaging environment for all members.

Have Questions?

 

We anticipate you might have questions about these changes. Please feel free to post your questions in the comments section below. We will address all inquiries and provide further details in our next post.

 

We apologize for any inconvenience these changes may cause and appreciate your understanding and cooperation as we work to improve your community experience.

 

Stay tuned for more updates, and thank you for being a part of the Trend Micro Community!

"

"

Attention Trend Micro Community!

  New Update!     

We have successfully implemented a fix for the 2FA verification issue affecting your Trend Micro My Account. 
This would let you use the SMS 2FA codes to access your account.

Still having the same issue?

You can refer to the same workaround below if you are still experiencing the same issues. 

If you have configured multiple Multi-Factor Authentication (MFA) methods for your account, you can use the 'Use another method' option if you haven't received the SMS authentication within 120 seconds. This allows you to regain access to your account.

However, if you have only configured SMS authentication for your account, please follow the troubleshooting steps below.

For users in the US using T-Mobile as their network provider:

• It is advised to utilize alternative authentication methods like email verification, social sign-ins, or authenticator apps to improve security and enhance the user authentication process.

For users with different network providers and users from AU/NZ:

• Please refer to the Help Center guide for assistance. You can find the guide at the following link:

                   Not Receiving Trend Micro 2FA SMS Codes

If you need further assistance, don't hesitate to contact our Support Team.

Our developers are consistently on this issue. We will let you know once this issue is fixed.

Need more help?

Drop your questions below, and your Trend Techie Buddy will be there to help you out!

Join the discussion!

Sign in or create an account.

"

"

Hi, Trend Micro Community!

 

Boost your identity security with the newest updates for Trend Micro ID Protection. Check out the release notes for a detailed overview. Your safety is our top priority!

 

ID Protection Portal	https://idprotect.trendmicro.com/en-us
Mobile App for Android	1.09.15781
Mobile App for iOS	1.09.1579

 

 

 

What’s New?

 

ID Protection Portal

 

• Digital Awareness Adviser

Users can now get assistance from the Digital Awareness Adviser without being redirected to a separate website.

 

"

"

Attention Trend Micro Community!

 

Have you ever seen a video that looked so real, but it was actually fake? That's what a deep fake is. Deep fakes are videos or images that have been manipulated using artificial intelligence to make it look like someone is doing or saying something they didn't.

 

Tips for Spotting Deep Fakes

 

1. Look for inconsistencies

 

Deep fakes often have subtle inconsistencies that can give them away. Pay attention to details like lighting, shadows, and facial expressions.

 

2. Check the source

 

If you're not sure if a video is real, check the source. Is it from a reputable news outlet or social media account? If not, it may be a deep fake.

 

3. Use fact-checking websites

 

There are several fact-checking websites that can help you verify the authenticity of a video or image.

 

4. Be skeptical of videos that seem too good to be true

 

If a video looks suspicious, it probably is. Don't believe everything you see on the internet.

 

5. Use deep fake detection tools

 

There are several deep fake detection tools available online. Some popular options include Deepware.ai and Sensity.ai.

 

 

Conclusion

 

Deep fakes can be both entertaining and dangerous. While they can be used for creative purposes, they can also be used to spread false information and harm people's reputations. By being vigilant and fact-checking information, we can protect ourselves from the dangers of deep fakes.

 

 

Share your thoughts on Deepfakes and help us combat this emerging challenge. Take our survey now! Start Survey

 

 

 

Join the discussion!

Sign in or create an account.

"

Hello, Trend Micro Community!

 

We would like to inform you about an upcoming server maintenance session for Trend Micro Password Manager. Please take note of the following details:

 

Maintenance Schedule:

• Start: 02/26/2024 21:00 UTC+8
• End: 02/27/2024 1:00 UTC+8

Expected Impact:

During this period, users may experience the following:

• Inability to sign in to the Password Manager.
• Possible encounter with a popup displaying an error code.

Important Notes:

• Users who are currently signed in will still have access to local functionalities. This includes the ability to edit, view, and add passcards and secure notes.
• Any data modifications made locally will be synchronized with the server once the maintenance is completed.

Action Required:

Upon the conclusion of the maintenance on 02/27/2024 at 1:00 UTC+8, we advise all our users to attempt signing in to the Password Manager again.

We apologize for any inconvenience this may cause and appreciate your understanding as we strive to enhance the security and functionality of our products and services.

 

Thank you for your cooperation.