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issues with scanner application unable to scan or slow performance when trend micro is active
Trend Micro Community!
Scanner applications are encountering performance issues, including scanning failures and delays, following the update to the latest version, 17.8.1145. Upon investigation, the problem appears to stem from a conflict with the recent update of Trend Micro Security 17.8.1145, resulting in disruptions to the normal functioning of the Scanner Application.
Error Message
For Epson Document Capture Pro: "Load your originals in the ADF before scanning"
What to do!
As we address and resolve this issue, you have the option to include the Scanner App in the Trend Micro Exception List.
Your community needs your help!
We are actively investigating it. To expedite this investigation, if you are experiencing the same problem, kindly provide the following details in the comments section below.
- Trend Micro Security Version:
- Scanner Application Name:
- Issue Encountered: (Example: Unable to Scan, Slow Scan)
These are the reported Scanner Applications facing the issue.
- Epson Document Capture Pro
- Fujitsu ScanSnap
- HP Scanjet Software Agent
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getting "this page isnt available at the moment" in trend micro security 17.8 while activating legalshield serial number.
"Trend Micro Community!
For users in U.S. and Canada with Trend Micro serial numbers from LegalShield, you may encounter the message ""This page isn't available at the moment."" This error occurs during the activation or installation of Trend Micro Maximum Security on the Activation portal.
Error Message
This page isn't available as of the moment, We're unable to process your request.
Your community needs your help!
Trend Micro developers need to collect logs from affected users to identify the root cause and create a solution for the issue. Help us resolve this, please comment below, and one of our senior engineers will contact you privately.
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trend micro mobile security for android version 16.2 — now available
Trend Micro Community!
Discover the latest in Trend Micro Mobile Security for Android! Explore enhanced features to keep your devices secure. Check out the release notes for all the details. #AndroidSecurity
Trend Micro Mobile Security version 16.2.0.5098 Release Notes
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Improved Voice-to-Text User Experience in Air Support Mobile Version 1.3.140.
Enhancement of Voice-to-Text User Experience. Enjoy a better user experience, aligning with top applications that use this feature.
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Voice-to-Text is now the default option.
- The "Send Chat" button will only appear when the user types a chat message.
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Update app wording from "Twitter" to "X."
The Trend Micro Mobile Security app will now update all wording related to Twitter to align with the newly branded "X" platform.
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Fixed the issue with Facebook Scan not working.
- Findings: Facebook has recently released an update and changed the URL required for the Social Networking Privacy Scan.
- Solution: The Trend Micro Reseach and Dev Team has implemented an update to align with the new URL that Facebook uses, ensuring that the Social Network Privacy Scanner works properly again.
- Findings: Facebook has recently released an update and changed the URL required for the Social Networking Privacy Scan.
Share Your Thoughts in the comments!
Explore the latest update in your Mobile Security App and share your thoughts with us. Your feedback is important!
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trend micro home network security version 7.04 for android — now available
Trend Micro Community!
Explore the newest features and enhancements in Trend Micro Home Network Security App Version 7.04! Available to download in the Google Play Store. Dive into the release notes for a comprehensive overview.
Trend Micro Home Network Security version 7.04.2064 Release Notes
- Avatar Selection Enhancement
Improved the way you choose a photo for your avatar in the latest app update. The previous version had issues with accessing the photo picker on Android 14 Beta 4. To fix this, we've now incorporated a new design using the system UI for a better photo-picking experience.
Add 'Delete Account' Option
Enable Account Deletion: Users can now delete their Trend Micro Account through the HNS app Settings in compliance with Google's account deletion policy.
Account Deletion via the Home Network Security App
Note: The iOS version is already updated.
Share Your Thoughts!
We value your opinion! Share your thoughts on this update or suggest features you'd like to see in our future updates. Your feedback matters!
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- Avatar Selection Enhancement
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trend micro mobile security for ios version 11.2 — now available
Trend Micro Community!
Discover the latest in Trend Micro Mobile Security for iOS! Explore new feature enhancements and info to keep your Apple devices secure. Dive into the release notes for all the details. #iOSsecurity
Build Version
Europe
11.1.1020
Asia
11.1.1021
America
11.2.1022
Trend Micro Mobile Security version 11.2 Release Notes
- Custom Notifications Enhancement
- To enhance customer insights and boost notification engagement.
- To enhance customer insights and boost notification engagement.
- In-App Notification Enhancement
- Improve notifications seamlessly, eliminating the need for new version updates. Enhance renewal and highlight Mobile Security features effortlessly.
- Improve notifications seamlessly, eliminating the need for new version updates. Enhance renewal and highlight Mobile Security features effortlessly.
- Solution for the "VPN Symbol and Internet Connection Turning On and Off" Issue.
- Improved handling of network changes in iTMMS: now, when switching between Wi-Fi and cellular data, a stability check is done by pinging apple.com. If the network stays consistent, Web Guard VPN won't restart.
- Improved handling of network changes in iTMMS: now, when switching between Wi-Fi and cellular data, a stability check is done by pinging apple.com. If the network stays consistent, Web Guard VPN won't restart.
- Enhanced network hang detection and management to prevent memory leaks.
Share Your Thoughts!
Tell us how easily you got the latest update. Your feedback is valuable to us!
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- Custom Notifications Enhancement
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trend micro id protection version 1.03.1318 — now available
Trend Micro Community!
Get the latest and greatest from Trend Micro ID Protection! Explore the new features and information designed to keep your identity secure. Check out the release notes for all the details.
Build Version
1.03.1318
1.03.1318
32.0.2.306
32.1.0
Trend Micro ID Protection 1.0 Release Notes
Trend Micro ID Protection App
- Added App Tracking Events — Help improve ID Protection function and usability.
- Updated UI Wordings — Simplified description for these features for clarity and a user-friendly experience.
- Vault
- Privacy and Wi-Fi Protection
- Explore Page and Tutorial
- Improved Vault Data Fetching
When switching between the Password tab and the Secure Notes tab, users' latest data can be fetched from the Vault backend server
Trend Micro ID Protection Extension- Improved Vault Replay Function
- Replay function enhancement when accessing Top 50 websites, Vault enhances auto-signs in users with saved credentials.
- Implemented error handling for session timeouts, allowing users to reconnect to the session with the Vault backend server.
Share Your Thoughts!
Tell us how easily you got the latest update. Your feedback is valuable to us!
Join the discussion!
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- Added App Tracking Events — Help improve ID Protection function and usability.
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alert — fake trend micro renewal emails
Trend Micro Community!
Heads up! There are some tricky renewal emails going around, pretending to be our product confirmation invoices. They might ask you to call a number to cancel. Just a friendly reminder to double-check and make sure it's legit before you do anything.
Sample Email
Upon clicking the attached file, you will be redirected to a counterfeit order slip containing fictitious information.
What to do!
If you're feeling suspicious about an email and you're not sure it's from us, just hit IGNORE and don't bother replying. And hey, resist the urge to give them a ring—no calls, please!
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Verify Contacts and Sender: Trend Micro does not make unscheduled calls. Click here for our official hotline numbers. Trend Micro only uses our own domain (@trendmicro.com) for email addresses.
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No Personal Info: Trend Micro Support will never ask for passwords or payment details.
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Don't Engage: Ignore and don't reply to the emails sent by scammers. Do not contact the contact number on the email content.
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Security Software: Ensure you have and regularly update Trend Micro Security.
Learn more about Fake Trend Micro Support renewal emails.
Report scams to local authorities. Stay vigilant!
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extension failed to load error join the discussion
Trend Micro Community!
What's wrong?
Some of you might've noticed the "Extension failed to load properly" error message after the recent Trend Micro Toolbar update on Chrome and Edge.
Why am I getting this message?
Our tech team is on it! Investigating and fixing ASAP. Apologies for the hassle—updates coming soon.
What to do now?
While we sort it out, kick off a quick reinstall!
- Uninstall: Right-click on the toolbar icon, and select "Remove."
- Install: Grab the latest from Chrome or Edge.
Your patience rocks! Questions? Drop 'em below.
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exciting news automatic upgrade for trend micro security for windows
Trend Micro Community!
Great news! We rolled out automatic upgrades for Trend Micro Security for Windows to enhance your protection effortlessly.
Upgrade now for seamless, cutting-edge protection. Experience the future of security with Trend Micro.
To ensure you can install a compatible version of Trend Micro Security for Windows on the latest Windows platform versions, you'll encounter the 'Downloading the Latest Version' message during installation whenever a new build is ready.
After the PC reboot, silent installation continues. Hovering over the system tray icon displays 'Upgrading to the latest version.'
After completing the upgrade, the system tray icon will display 'Protected status' and show a confirmation pop-up.
Read the full Knowledge Base Article: "Software Successfully Upgraded" pop up from Trend Micro
If you want to start the update manually, you can go to the About Page to upgrade to the new version.
Note: If you are running on Windows 7, Windows 8.1, and other unsupported OS, here's How To Stop Trend Micro Auto Upgrade on Windows
Stay safe and secure!
Share Your Upgrade Experience!
Was the upgrade process easy or difficult for you? Let us know!
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notice trend micro community scheduled maintenance
We extend our heartfelt thanks for being active members of our community.
In our ongoing commitment to improve your experience, we have scheduled system maintenance that may temporarily affect our services. Please take note of the following details:
Maintenance Time
- Pacific Standard Time (PST)
- November 1, 2023, from 7:00 PM to 11:00 PM
- Coordinated Universal Time (UTC)
- November 2, 2023, from 2:00 AM - 6:00 AM
- Australian Eastern Daylight Time (AEDT)
- November 2, 2023, from 1:00 PM - 5:00 PM
*Please be aware that maintenance times are subject to change based on the progress of the work.
Impact Details
During this maintenance period, some community features may experience delays or become temporarily unavailable.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the quality and reliability of our community.
Thank you for your continued support and participation.
- Pacific Standard Time (PST)
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