Scams remain one of the most common issues raised in the Trend Micro Community, especially those involving fake renewal emails, tech‑support impersonation, phishing links, and scam calls or texts.
This post explains how these scams work, how to recognize them, and what to do if you encounter one.
⚠️ Common Scams Reported by Customers
Based on Community reports and Help Center advisories, the most frequent scams include:
- Fake Trend Micro Renewal Emails
- Scammers send emails pretending to be Trend Micro invoices or renewal notices, often urging you to:
- Call a phone number to “cancel”
- Pay immediately to avoid charges
- Provide payment or personal information
✅ Important:
Trend Micro does not send renewal emails that ask you to call a number or provide payment details by email.
Learn more:
- Tech Support Scam Calls
- Scammers may call unexpectedly, claiming to be:
- Trend Micro Support
- A “certified technician”
- A partner fixing malware or subscription issues
They often:
- Spoof caller IDs
- Ask for remote access
- Demand payment for fake services
✅ Trend Micro will never make unsolicited support calls. Phone calls are always pre‑scheduled when legitimate.
Learn More:
- Phishing Emails & Malicious Links
Phishing messages attempt to trick you into clicking links or opening attachments that:
- Steal login credentials
- Install malware
- Lead to fake websites
Common signs include:
- Urgent or threatening language
- Misspelled sender domains
- Generic greetings (e.g., “Dear Customer”)
Learn More:
- Scam Text Messages (Smishing)
Scam texts often claim:
- Delivery problems
- Account suspension
- Prize or refund notifications
- They usually contain suspicious links
Learn More:
✅ Best Practices to Protect Yourself from Scams
Follow these Trend Micro‑recommended safety steps:
- ❌ Do not click suspicious links or attachments
- ❌ Do not call phone numbers in unsolicited emails
- ❌ Never share passwords, PINs, or payment details
- ✅ Verify renewals only via your Trend Micro Account
- ✅ Use official Trend Micro websites (trendmicro.com, helpcenter.trendmicro.com)
- ✅ Keep Trend Micro Security updated
Related Articles
🛡️ How Trend Micro Helps Protect You
Trend Micro products include built‑in protection against scams:
- Anti‑phishing & Web Protection (blocks fake websites)
- Email Defender (flags suspicious emails)
- ScamCheck (analyzes links, numbers, emails, screenshots)
Learn More About ScamCheck
🚑 What to Do If You Think You’ve Been Scammed
- Stop engaging with the scammer immediately
- Disconnect remote access if granted
- Change passwords for affected accounts
- Scan your device with Trend Micro
- Report the scam to Trend Micro Support
✅ Final Reminders
- Trend Micro will never pressure you into urgent payments, request passwords, or make unsolicited support calls.
- When in doubt, pause, verify, and ask—the Community and Support teams are here to help.
