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Hi @claudiubotezatu​ 

Since the feature is functioning as intended, we can proceed with adopting the changes. Of course, we welcome and value your suggestions and comments.

Thank you for your understanding!

Hi @jsgeorge3005 

Welcome to Trend Micro Community!

There is a possibility that your concern is the same with the current issue on going right now with the Web Guard features.

Please visit this link for any updates regarding this concern. 

Thank you!

Hi @dbhiii ,

Welcome to Trend Micro Community!

There is a possibility that your concern is the same with the current issue on going right now with the Web Guard features.

Please visit this link for any updates regarding this concern. 

Thank you!

Hi @steveegg2002 

We're sorry for the trouble. We will send an email to address the double charge issue and we'll make sure that this post is set to private to keep your information safe.

Here's the case number for your reference: TM-3673131-T6Y2T2

Hi @davevt31 

Thank you for your insight. We really appreciate the helpful comments shared here within the community!

Hi @claudiubotezatu 

I'm glad to hear that you've sorted out the issue and got everything back on track! If there's anything else on your mind or if you have any other questions, feel free to drop it here.

Hi @claudiubotezatu 

Before proceeding, may I inquire which specific Trend Micro product you're referring to? Is it Trend Micro Maximum Security?

You may also Restart the Trend Micro components via Diagnostic Toolkit: 
1. Open the Trend Micro Diagnostic Toolkit.
2. Click the (C) Uninstall tab.
3. Click 5. Stop all Components.
4. Click 2 and 3 Delete Now

5. Wait for 30-60 seconds for the Trend Micro components to stop properly.
6. Click 4. Start all Components

Let us know how it goes.

Hi @mhasan1704 

Welcome to Trend Micro Community!

Please check the Task Manager if Trend Micro is consuming excessive amount of CPU or memory to cause this issue.

You can also Improve computer performance with PC Health Checkup

Hope this helps!

Hi @Repata

Welcome to Trend Micro Home Users Community!

Please make sure that you have the latest version of the Maximum Security which is 17.8. You can visit How to Update Trend Micro Security and Antivirus on Windows 

For isolation and for confirmation if Trend Micro is causing the issue, you may Temporarily disable protection on Windows and check if the issue persists.

Hope this helps!

Hi @evanburenp

Welcome to the community!

To update the application on your device:

For windows: you can visit How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center

For Mac: visit How to update Trend Micro Antivirus on Mac | Trend Micro Help Center

Hope this helps!