under investigation internet access issue using mobile data when mobile security for ios web guard is enabled

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If you have a new activation key

1. Go to the Activation Portal.
2. Below the Get Started button, click Or sign in to your Trend Micro Account link.
3. Sign in with your email address or phone number, then click Next.
4. Type your secure password, then click Next.
5. Enter your activation code, then put a check beside I have read and agree to the Trend Micro License Agreement. Click Next to proceed.
6. On your iPhone or iPad, open the Mobile Security app.
7. Select Settings, then sign in with your Trend Micro account.

NOTE: If you are already signed in, sign out of the app, then sign in again to update your subscription.

Hope this helps!

Hi @brownies01,

Please follow the steps below on how you can activate your Trend Micro Mobile Security:

If you are activating for the first time

1. Go to Activation Portal.
2. Click the Get Started button.
3. Create a Trend Micro Account using your email address or phone number.
4. Provide a secure password, then click Next.
5. Type your First and Last Name to complete your profile, then click Next.
6. Enter your activation code, then put a check beside I have read and agree to the Trend Micro License Agreement. Click Next to proceed.
7. On your iPhone or iPad, open the Mobile Security app.
8. Select Settings, then sign in with the Trend Micro account you created.